About the Role
Seeking a proactive Customer Support Executive to handle post-sales, boost school engagement, and ensure smooth solution rollout. Strong in communication, coordination, and CRM tracking.
Job Description
Key Responsibilities:
Act as the primary point of contact for schools after onboarding, ensuring smooth implementation and ongoing engagement
Coordinate with internal teams (sales, product, logistics, tech) to address school needs and resolve issues quickly
Maintain accurate and up-to-date records of interactions, timelines, and implementation stages in the CRM system
Proactively follow up with school stakeholders to gather feedback, share updates, and ensure successful usage of solutions
Identify and escalate operational bottlenecks while ensuring timely resolution
Track and report key metrics on school engagement, support tickets, and satisfaction levels
Support training sessions or demo rollouts in collaboration with academic teams
Contribute to documentation, FAQs, and internal support processes for consistent service delivery
Key Requirements:
Strong written and verbal communication skills
Excellent follow-up habits and ability to manage multiple priorities across timelines
Comfortable using CRM tools to track interactions and update records (e.g., Zoho CRM, HubSpot, Salesforce)
Organized, deadline-driven, and capable of working in a fast-paced, multi-stakeholder environment
Familiarity with Agile or Scrum-based workflows is a plus
Requirements
Qualifications:
Bachelor’s degree in Business, Communication, Education, or a related field
1–3 years of experience in customer support, client servicing, or operations coordination
Experience working in EdTech, education, or service-driven environments is a bonus